NCC, operators seek subscribers’ protection of telecoms infrastructure

| February 17, 2013 | 0 Comments

FOR improved telecommunications services in the country, the Nigerian Communications Commission and telecoms service providers have called on telecoms subscribers to join hands with the sector in ensuring protection of telecoms infrastructures located in their respective areas.

This appeal was made at the weekend at the 54th edition of Consumer Outreach Programme of the Commision in Ikorodu, Lagos with the theme ‘Protection of Telecom Infrastructure.’

Speaking at the event attended by residents and other stakeholders in the Ikorodu community, Executive Commissioner, Stakeholders Management, NCC, Mr. Okechukwu Itanyi, said the theme became imperative as telecoms infrastructure have a direct and indirect impact on the spread of telecom services to the nooks and crannies of the country as well as the Quality of Service being experienced by the consumers.

Itanyi, who described telecoms infrastructure as the blood that sustains the industry, stressed that without telecoms infrastructure, there would be no telecoms service. He added that protection of telecoms facilities in every locality is a collective responsibility.

“It is our collective responsibility to protect these infrastructure from vandalism, stealing and any other abuses. In fact, telecom infrastructures should rank among the critical infrastructure, which should enjoy priority attention and protection in the country.

“On this basis, I wish to enjoin you as responsible citizens of this country to know that one of our obligations is to discourage unauthorised usage and conversion to other uses of anything called telecom infrastructures,” he said.

Representatives of the telecoms firms such as MTN, Glo, Airtel and Etisalat, who bemoaned the various damage hauled against their infrastructures at different localities in the country in recent time, also appealed to the subscribers on the need to support the operators.

Meanwhile, telecoms subscribers have condemned a rip-off by the operators, which sometimes deduct their subscribers’ credit for certain unsolicited Short Message Service sent to the subscribers.

They also decried the poor customer attendance they experience, even as some other subscribers raised the issue of poor services which NCC and the operators attributed, in part, to vandalism of their infrastructure which have negative consequence on the service delivery.

Only recently, MTN reported that some of its fibre cables were damaged several locations across the country.

In a statement released by the mobile services provider, MTN Corporate Services Executive, Wale Goodluck said that the company’s engineers were currently battling to restore service quality to acceptable levels following the massive attack on the company’s extensive fibre network.

Goodluck said the fibre networks were damaged in seven different areas: between Port Harcourt and Eket, Kano and Zaria, Abuja and Akwanga, Asaba and Owerri, Ahoada and Port Harcourt, Benin and Owo, and Ikeji and Owo.

Goodluck said: “To put matters in perspective, MTN on average suffers more than 70 fibre cuts in various locations across the country every month, but this is most unusual in terms of the spread and the coordination. It is almost as if it is a deliberate act targeted at disrupting service delivery.”

Goodluck concluded by appealing to the people of Nigeria.

“We have to again call on members of the public to assist by reporting any suspicious activity around telecommunications installations, which are critical national infrastructure. By so doing, you will play your part in protecting your right to good services and the full benefits of the ICT revolution.”







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